Privacy Policy

1.1 This Website is operated by RUE CINQ INC., a company duly incorporated in Delaware, USA and it’s parent company Skin Match Technology Switzerland GmbH, a company duly incorporated in Winterthur, Switzerland (referred to as “us”, “we”, and “RUE CINQ INC.”) we are committed to protecting and respecting your privacy when you are visiting any website maintained by us including the website at www.ruecinq.com, and our social networking pages (together the “Website”) or communicating electronically with us.

1.2 This policy, which forms an integral part of the Terms of Service (which can be found on our website at www.ruecinq.com) explains what types of personal and non-personal information we collect when you use the Website and the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By disclosing your personal information to us by using the Website or speaking to us over the telephone you consent to the collection, storage and processing of your personal information as stated in this policy.

1.3 RUE CINQ INC. uses the personal information we collect from you to provide our service to you. We will not rent, sell or share your personal information with any other company for its own marketing purposes without your consent except where mentioned in this policy.

 

What personal information do we collect?

  1. We may collect, store and use the following kinds of personal information: (a) Information you give us. You may give us information about you by filling in forms on our Website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you: (i) register to use the Website and/or subscribe to our service (including, but not limited to, name, email address, age, country, gender, city, skin colour, allergies, sun exposure, hair and skin type, hair and skin concerns and product preferences, sleep and stress habits, eye colour, climate you live in, hair colour, and a photo; (ii) search for a product, place an order on the Website, on the partner website or enter a competition, promotion or survey and when you report a problem with the Website. The information you give us may include your phone number, financial and credit card information. (b) Information we collect about you. With regard to each of your visits to the Website we may automatically collect the following information: (i) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; (ii) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. (c) Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. (d) we may store with your profile information details of beauty products purchased, reviewed or viewed or wish-listed by you; and (e) if you access the Website through a social networking profile, we may collect, store and use the details of that social networking profile and any information contained therein in order to populate any forms you might wish to complete on the Website.

 

How do we use personal information?

  1. We may use your personal information for the following purposes: (a) to manage and administer the Website; (b) to improve your browsing experience by personalising the Website; (c) to manage and administer your profile on the Website; (d) to enable you to use the Website; (e) to send you newsletters and other relevant and targeted promotional communications; (f) to send you email confirmations when you perform certain actions on the Website; (g) to deal with enquiries, complaints and feedback from you and our service providers; (h) to provide third parties with statistical anonymised information about our users; (i) to send you emails offering you to take part in a survey and/or give feedback; and (j) to analyse and improve the services offered on the Website.

 

When might we disclose personal information?

4.1 Except to the extent required by any applicable law or governmental or judicial body, and as set out herein, we will not disclose your personal information to any third party.

4.2 We will share your information with business partners, suppliers and retailers who sell their goods and services through the Website.

4.3 From time to time we may disclose aggregated non-identifiable user information (after gathering data from multiple user accounts) to advertisers, to third parties or for promotional reasons.

 

Newsletters and other promotional communications

  1. If you wish to subscribe to our newsletter or wish to receive other targeted and relevant promotional communications from us or other carefully chosen affiliates, we offer you the option to “opt-in” to this service. If you change your mind and wish to stop receiving any such communications, please click the “unsubscribe” link in any email from us.

 

Our use of cookies and web beacons

6.1 Cookies are text files stored, either on a temporary or persistent basis on the hard drive of your computer. Cookies are used for authenticating, session tracking and maintaining specific information about the use and users of the Website (including user site preferences or the contents of electronic shopping carts). Cookie files may also be placed on your computer by our trusted third-party advertising companies for the purposes as set out in this paragraph.

6.2 We use the following cookies: (a) Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our website. (b) Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily. (c) Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). (d) Tracking cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

6.3 The data collected by cookies is anonymous. You can delete all cookies that are already on your computer’s hard drive by searching for files with “cookie” in it and deleting them. In addition, if you want to stop cookies from being stored on your computer, you can edit your browser settings so that cookies are blocked. Unfortunately, if you block cookies you may not be able to use the full functionality of the Website.

6.4 Web beacons consist of a small string of software code that represents a graphic image request on a Web page or email. There may or may not be a visible graphic image associated with the web beacon and often the image is designed to blend into the background of a Web page or email. Web beacons can be used for many purposes – including site traffic reporting, unique visitor counts, advertising auditing and reporting, and personalisation. Web beacons used by by our Website collect only anonymous data.

6.5 In order to improve our Website and the services we offer you, we use (temporary and persistent) cookies, authorized third parties cookies, web beacons and/or other technologies to collect non-personally identifiable data. This non-personally identifiable data helps us to track browsing behaviour, to create specific or tailor-made offers or advertisements, and to monitor and record the visits and use of the Website.

6.6 In order to understand how people use our website and for marketing analysis and quality improvement purposes, we (and/or third party service providers) may collect, record, process and use on an anonymous basis certain information (including the total number of transactions, viewed web pages, referring/exit pages, platform type, date/time stamp information and details like the number and location of mouse clicks on a given page, mouse movements, scrolling activity and the search words you use while being on and using the Website).

6.7 Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

6.8 If you register with us or if you continue to use the Website, you agree to our use of cookies.

 

Where we store your personal data

7.1 The data that we collect from you may be transferred to, and stored at, a destination outside of Switzerland. It may also be processed by staff operating outside of Switzerland who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

7.2 All information you provide to us is stored on our secure servers.

7.3 We take the security of your personal data very seriously. In particular we use reasonable endeavours to ensure that appropriate security measures are in place to protect your personal data. Unfortunately, the transmission of information via the internet is not completely secure and so we cannot guarantee the security of your data transmitted through the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

7.4 We transmit personal information using Secure Sockets Layer (SSL) software which encrypts information you input. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

 

Links to Third Party websites

8.1 The Website may include links to third party websites. We are not responsible for the content of third party websites. Please ensure that prior to using any such website, you have read and understood its Privacy Policy and terms of service because it is these documents which will govern your rights and obligations when using a third party website.

8.2 We may allow third party advertisers to advertise on the Website. Third party advertisers, or internet advertising companies working on their behalf, sometimes use technology to send (or “serve”) the advertisements that may appear on the Website directly to your browser. They may automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons and other technologies to measure the effectiveness of their advertising and to personalise advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy policies. We are not responsible for the collection, use and disclosure of personal information by third party websites to which you provide information or visit.

 

Your rights

We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at business@ruecinq.com.

 

Access to information

You have the right to access information held about you. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

 

Changes to our Privacy Policy

We reserve the right to amend this Privacy Policy. Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

 

Contact

To contact us email to business@ruecinq.com.

 

Copyright © 2017 RUE CINQ, Inc. All rights reserved.